Human behavior
CategoryClever automation: AI support for refund resolution
Gotta share this customer support web experience here, as I have a feeling it will be the norm for most businesses. It could also come in ..
The oldest living dog in the world
The news came out not long ago that the oldest living dog in the world is 31y old and he is from Portugal. The dog, named Bobi, has broken..
The 7th day should be for rest and reflection
I was thinking to bake a cake on a Sunday afternoon, while I was watching a movie with my husband, while the kids were sleeping. I love ba..
Tedium is part of life
I read this in Radical Candor, where the author quotes an employee talking about her work, “Plutarch laid bricks, Spinoza ground lenses..T..
“Cool” and “being polite” are overrated
About the first: it depends on the cool . Clearly, I was’t thinking about the birth of the cool .
This article below explains why we se..
The ratio of exploring something new to deepening what is already known
Maybe there’s no ratio and no need to mathematise this topic. But I have been thinking about it for a while now, particularly since I had ..
Hobbies: Breaking from work
In the past few months, I’ve seen several people announcing on Linkedin that they quit their jobs and will take a long break. The reason: ..
Leadership begins at home
As we constantly aim to be better at leadership, and as some of us don’t have the chance or the ambition to be leaders in the workplace, l..
A productivity contradiction
There is a slight incongruity in some of our jobs where we want to advance with completing our priorities/tasks, but we also want to ensur..
Children talking about racism
The other day, while we were in the playground with our kids, I and my husband overheard a child of what looked like a 6-7 year old, screa..